Users can choose to store their data on either the GlucoContro.online central storage, located in Australia, or on their own Personal Data storage. If users select Personal Data during registration, the location of data storage will depend on the user’s personal data service settings. The CONTOUR^®DIABETES App server is located in Singapore for users connecting through the free CONTOUR^®DIABETES App.

Prior to being given access to the platform, all users have to review and accept the privacy policy and user license agreement which complies with GDPR regulations and any other local regulations. See GlucoContro.online privacy policy.

• The personal data in the platform is owned by the respective person with diabetes.
• Ascensia and SdNcenter, the legal manufacturer of GlucoContro.online and technology organisation we partnered with to develop the platform, are the data processors with the consent of the users.

Currently the platform is compatible with the connected CONTOUR^®NEXT blood glucose meters​ from Ascensia.

Cable connection and Bluetooth connections are both possible for the full range of CONTOUR^®NEXT blood glucose meters.​

Blood glucose data, contextual information (insulin dosing, food intake and activity) and patient profile.

Anonymised aggregate and statistical data for improving the tool and operations.

The platform works with a minimum of Windows 7, with NET 4.7 recommended.

It will also work on Mac Operating Systems as along as recommended browsers (Edge, Firefox or Google Chrome) are used and no data download functionality is required.

Similarly GlucoContro.online will work with, but is not optimised for, mobile phones and tablets and there are no downloading capabilities for phones or tablets.

Browser-based applications are best experienced using the latest version of Edge, Firefox or Google Chrome browsers.

Yes, to do this the caregiver creates their own account with login, which has to be approved by the user and CONTOUR^®DIABETES app data is then shared automatically, assuming both the person with diabetes and caregiver are connected online when trying to access that data.

The person with diabetes can revoke access at any time.

No, any number of caregivers can be granted access by the person with diabetes.

It is intended for use by people aged 18+ years.

The use of the system requires acceptance of the user license agreement and privacy policy, which can only be legally completed by someone aged over 18. See GlucoContro.online privacy policy.