Everything important at a glance.
Monitor, track and send your blood glucose levels to get a better understanding of your blood glucose history.1
Simplify your blood glucose management. Pairing a connected meter with the CONTOUR®DIABETES app allows readings to be automatically synced.
✔ Get alerts when readings are critically high or low
✔ Discover insights on your blood glucose patterns
✔ Set reminders for when your next blood glucose check is due
✔ Share readings directly with your Healthcare Professional
All in one convenient place — your smartphone.*
Add meals, medication, photos, activities and location to your reading for a complete digital blood glucose diary.
Choose the meter that is right for you and request for free.
*On a compatible Android or iOS device. For a list of compatible devices, please visit compatibility.contourone.com
**Always consult your healthcare professional prior to making changes to your target ranges
1. Fisher W et al. User Experience With the Information–Motivation–Behavioral Skills (IMB)–Based CONTOUR®NEXT ONE Smart Meter and App System. Poster presented at the 78th Scientific Session of the American Diabetes Association (ADA); June 22-26, 2018; Orlando, Florida.
We are dedicated to bringing features that make your daily life easier. New features will continue to be added to the app to help you manage your blood glucose.
Record events such as diet, activities and medication. You can add photos, notes, activities, meals, medication and location to help put your readings in context.
Receive alerts when your blood glucose levels are at a critical high or critical low level and set reminders to help get you back on track.
Receive personalised blood glucose monitoring schedules based around your daily activities and blood glucose management plan. My Patterns can detect a variety of different patterns in your blood glucose readings and may help you identify the possible causes behind them.
Test Reminder Plans give you a chance to learn how different food and activities affect your blood glucose readings. A variety of different plans help you check at optimal times to get readings that are useful for you and your healthcare professional.
Easily share your readings with your healthcare professional for your appointment. The informative reports may help you and your healthcare professional have a more focused discussion during your appointment.
The CONTOUR®DIABETES app automatically synchronises readings from the meter and uses the same target range indicators to help give you a better understanding of your condition.**
Choose the meter that is right for you and request for free.
*On a compatible Android or iOS device. For a list of compatible devices, please visit compatibility.contourone.com
**Always consult your healthcare professional prior to making changes to your target ranges
1. Fisher W et al. User Experience With the Information–Motivation–Behavioral Skills (IMB)–Based CONTOUR®NEXT ONE Smart Meter and App System. Poster presented at the 78th Scientific Session of the American Diabetes Association (ADA); June 22-26, 2018; Orlando, Florida.
Getting started with the CONTOUR®DIABETES app is fast and easy. Follow these steps to install and set-up, then explore the app features to see how they can benefit your blood glucose management.
Get the CONTOUR®DIABETES app for your smartphone or tablet.* It’s easy to download and completely free. Find it on the App Store® or Google Play™ store.
Create a CONTOUR®CLOUD account to view data from multiple meters on multiple devices through the app and more. You can be confident that your data is secured and protected.
To get started, select "Create an Account," then follow the prompts in the app. A validation email will be sent to you. Select "Email Account Verified" and your account will officially be activated.
Step 1: Select "Create an Account".
Step 2: Follow the prompts in the app.
Step 3: Confirm account via the validation email sent to you.
Pair one or multiple meters with the CONTOUR®DIABETES app. Simply select My Meters under Settings, then click the + in the upper righthand corner to add a device.
Ensure your meter is turned on and both the app and meter are connected to Bluetooth®. Follow the instructions in the app to easily pair your meter.
The CONTOUR®NEXT Meter
The CONTOUR®NEXT ONE Meter
Choose the meter that is right for you and request for free.
Contact Us
Customer Service: 1800 289 312
Hours: from 9am to 5pm AEST, Monday to Friday
*On a compatible Android or iOS device. For a list of compatible devices, please visit compatibility.contourone.com
**Always consult your healthcare provider prior to making changes to your target ranges
1. Fisher W et al. User Experience With the Information–Motivation–Behavioral Skills (IMB)–Based CONTOUR®NEXT ONE Smart Meter and App System. Poster presented at the 78th Scientific Session of the American Diabetes Association (ADA); June 22-26, 2018; Orlando, Florida.
The CONTOUR®DIABETES app was designed to offer help and guidance for people recommended to manage their blood glucose levels. Learn how to navigate the app for your day-to-day use.
The app automatically synchronises readings from the meter and uses the same colour indicators to help you track your blood glucose management. You can adjust your target limits directly in the app.**
Amber
Above Target Range
Green
Within Target Range
Red
Below Target Range
You have the ability to send your blood glucose readings before or on the day of your appointment with your healthcare professional.
What you can share:
✔ Blood Sugar Report
✔ Blood Sugar Diary
✔ Any raw Data File
Submit via email or export data and send online. Convenience at your fingertips.
Get notified on specific patterns and trends in your blood glucose readings. The app tracks your readings and provides possible causes behind them.
✔ See recent highs or lows
✔ Set reminders to stay on track
✔ View your pattern history
✔ Add or edit notes as needed
The features are designed to assist you in managing your day to day blood glucose management.
Optimise your self-monitoring and learn how different food and activities affect your blood glucose readings.
Choose the meter that is right for you and request for free.
Contact Us
Customer Service: 1800 289 312
Hours: from 9am to 5pm AEST, Monday to Friday
*On a compatible Android or iOS device. For a list of compatible devices, please visit compatibility.contourone.com
**Always consult your healthcare professional prior to making changes to your target ranges
1. Fisher W et al. User Experience With the Information–Motivation–Behavioral Skills (IMB)–Based CONTOUR®NEXT ONE Smart Meter and App System. Poster presented at the 78th Scientific Session of the American Diabetes Association (ADA); June 22-26, 2018; Orlando, Florida.
Do you have a question about using your connected meter or CONTOUR®DIABETES app? View our frequently asked questions below.
If you cannot find your question below, please contact us.
The following meters can be paired with the CONTOUR®DIABETES app and are hence part of the CONTOUR® Connected meter portfolio:
The updated CONTOUR®NEXT Connected meter and CONTOUR®NEXT ONE meter.
To set-up your meter with the app, download the CONTOUR®DIABETES app.
Once the meter is paired with the app, you can go into My Care and set your target ranges, meal marker ranges, day dividers.
To pair the meter with the app, go to the “Pairing and Unpairing meters to the app” section.
You can switch the meter on by either:
CONTOUR®NEXT ONE, press and hold the large, round button until it turns on. CONTOUR®NEXT Connected, press and hold the large OK button until it turns on.
or
Insert a test strip into the meter (this will automatically turn the meter on).
The CONTOUR®NEXT ONE meter and CONTOUR®NEXT Connected meter can only be used with the CONTOUR®NEXT test strips. This is available at your local NDSS access point (pharmacy), NDSS code 195.
The coloured target range indicators on the CONTOUR®NEXT Connected meter gives you instant feedback on your blood glucose readings. It immediately identifies your readings as above, below or within target range to help you make informed decisions.
Amber = above target
Green = within target
Red = below target
If your first blood sample is insufficient to give a blood glucose reading, Second-Chance® sampling lets you apply more blood to the same test strip instead of using a new one. This may help you:
- Avoid having to prick your finger again
- Waste fewer strips (and lancets)
If the first sample was not enough, the Second-Chance® sampling feature will cause your CONTOUR® Connected meter to beep twice and display a flashing test strip icon. Apply more blood within the specified time to the test strip so there is enough for the meter to measure your blood glucose. Once you have added enough blood, the meter will automatically take a reading as usual.
Meter settings cannot be changed on the meter while the it is connected to the app. To change settings on the meter either:
1. Scroll to the 'Settings' symbol on your connected meter and press OK. This will automatically disconnect your meter from your mobile device
Or
2. Turn your CONTOUR® connected meter off and walk away from your mobile device to disconnect from the app, then turn your meter on and go to Settings to make any changes
We recommend to setup the app first as the meter is easy and quick to set-up. The meter is quickly and easily set up during the app setup when first getting started.
The CONTOUR®DIABETES app is designed for use with Bluetooth® Technology and is compatible with mobile devices running Apple iOS 12.0 and above and Android Lollipop 5.0 and above.*
For select Android devices, we have identified a pairing issue. On these devices, the Bluetooth components do not allow them to maintain a connection to the CONTOUR®NEXT connected meters, even when they are running Android 5.0 (Lollipop) or higher. For further information about which devices are affected by this issue, contact Ascensia Customer Service.
If you are experiencing a problem pairing your CONTOUR® connected meter with your mobile device, we recommend that you first verify that your device supports one of the operating system versions listed above and if it does, you should then update the OS on your mobile device to the latest version available. If this does not fix the issue, contact Ascensia Customer Service.
Firstly, check that your device uses either Apple iOS or Android.
To download the CONTOUR®DIABETES app onto an Apple device:
To download the CONTOUR®DIABETES app onto an Android device:
Once you have downloaded the CONTOUR®DIABETES app, keep it somewhere on your mobile device that you can access it easily, like your home screen or dock.
The initial setup of the CONTOUR®DIABETES app is simple.
When you start using your CONTOUR®NEXT connected meter with the CONTOUR®DIABETES app you will need to pair the two devices. The app and meter will then seamlessly connect and sync using Bluetooth® technology. The Bluetooth® setting on your mobile device and meter will need to be switched on for the pairing and each time you check your blood glucose so that the app can sync the reading.
You can turn a meter setting off or on from the meter using the following steps:
To pair a meter to the CONTOUR®DIABETES app:
Yes, you can pair multiple CONTOUR®NEXT connected meters with the CONTOUR®DIABETES app, which consolidates all your blood glucose readings from the different meters. To do this, in the app go to: Main Menu > Settings > My Meters
Note that only one meter can connect to the app at any one time.
In the app go to: Main Menu > Settings > My Meters
Make sure that your meter is paired with the app first.
Tap the meter you want to rename and type the new name over it.
Unpairing removes the meter from the account and prevents the meter from connecting to the app and sending data back and forth. Existing meter data remains intact in the app. An unpaired meter can be paired to the app again at another time.
If you need to unpair a meter from your CONTOUR®DIABETES app, in the app go to: Main Menu > Settings > My Meters
Or
Go to: Main Menu > Settings > My Meters
Your meter must be on and connected to the app if you want to change meter settings from the app. Only the Meter Name and the Unpairing feature can be changed from the app when the meter is not connected.
Tap 'Menu', 'Done', or 'X' to go back to the previous screen.
In most instances, yes. The app auto-saves most items and does not always require you to tap 'Save'.
Yes. Your CONTOUR®NEXT connected meter will sync with the CONTOUR®DIABETES app each time your meter and mobile device are within close range when you have the Bluetooth® settings switched on. You can continue to take a blood glucose reading on your meter and it will sync all your readings the next time it is connected.
The app Menu options are as follows:
The blood glucose reading colours in the CONTOUR®DIABETES app match the colors of the colored target range indicators on the Connected meter to let you know how your blood glucose reading compares with your target range.
Amber = above target
Green = within target
Red = below target
Blood glucose readings that have been synced from the meter cannot be deleted in the app; only manually entered blood sugar readings can be deleted.
Tap the small graph to see the expanded graph or, whilst you are viewing My Readings in the app, turn your mobile device sideways so it is in a landscape position.
On the graph, circle symbols are blood glucose readings automatically collected from the meter via Bluetooth® technology. Diamond symbols are readings that have been added manually. If you want to see detailed information for any given point, tap on the symbol on the graph.
The Averages mode lets you see blood glucose averages over a period; the Standard mode shows your individual blood glucose readings over a single day. For more information:
To change the time period displayed on the Expanded Graph:
Yes, if you have logged carbs and/or insulin dosing in the CONTOUR®DIABETES app, you can view this information next to each reading in the expanded graph. To do this, go to: Main Menu > My Readings.
To add a blood glucose reading manually, in the app go to: Main Menu > My Readings
You can change blood glucose readings that have been entered manually, but not those automatically synced from your meter. To do this, tap the reading in My Readings. Here you can add details such as a picture, activity or medication. With the Edit screen open, tap the blood glucose reading again to add a Meal Marker to the reading.
Note that you can change blood glucose readings that have been entered manually, but not those automatically synced from your meter.
These symbols are Meal Markers which allow your meter and app to compare blood glucose readings against the related target ranges, and help you to see how different meals affect your blood glucose. You can select the appropriate marker on your meter or app each time you take a blood glucose reading. There are three variations of the apple symbol:
Fasting Meal Marker
Choose this if you are checking your blood glucose after about 8 hours without eating
Before-meal Meal Marker
Choose this if you are checking your blood glucose within 1 hour before a meal
After-meal Meal Marker
Choose this if you are checking your blood glucose within 2 hours after the first bite of a meal
The app provides Day Divider time periods for Breakfast, Lunch, Dinner and Overnight that you can change to fit your own schedule. For your convenience, the app pre-selects a meal type for you based on when you took the reading and the Day Divider it belongs to.
The Meal Marker feature is always available in the app. If you turn off Meal Markers in the meter, your blood sugar readings can only be marked as Before Meal, After Meal or Fasting when you are in the app. If you leave the Meal Marker Prompt Screen setting on in the app, the Meal Marker screen displays automatically each time a blood sugar reading is synced from the meter.
OR
You can choose to set up reminders based on the time, a certain blood glucose reading, or to take medication based on your blood glucose reading. Additionally, you have the option to set up a reminder as soon as a Before Meal reading syncs to the app. To set up a reminder go to:
Main Menu > My Reminders
To delete a one-time countdown reminder:
To delete a recurring reminder:
To temporarily disable a reminder:
You can use the Test Reminder Plans feature to set up a series of reminders to see how different activities in your life affect your blood glucose readings, or before a healthcare visit. To set up Test Reminder Plans go to:
Main Menu > My Reminders.
Reminders you have set continue to display at the same time each day. You can also set up a one-time reminder to check after a 'Before Meal' reading. Test Reminder Plans allow you to set up a fixed series of reminders over a particular period of time. They are designed to help you manage a pattern in your blood glucose readings or to help prepare for an appointment with your healthcare professional.
The CONTOUR®DIABETES app can notify you if certain trends are detected in your blood glucose readings. These are called 'patterns.' For example, the app may detect a pattern of high blood glucose at lunchtime. The My Patterns feature lets you:
You can select one or more pattern types from My Patterns on the main menu. This tells the app that you want to be notified when this type of pattern is detected.
To change your pattern notification settings go to:
Main Menu > My Patterns
When your blood glucose readings improve a pattern that you are working on within a certain time period, the pattern is considered 'improved'. The app saves 'Improved' patterns in My Patterns > Pattern History
The CONTOUR®DIABETES app needs at least 14 days of blood glucose readings to detect certain patterns. If you check regularly and mark your readings with meals and Meal Markers, My Patterns is able to detect patterns more easily.
You can exit a pattern at any time and move it to your pattern history. If you get a notification about a pattern that you do not want to track, tap 'No' when you are prompted to set a reminder and tap 'yes' when the 'Move to History' option displays on the pattern screen. To do this from the Main Menu, go to:
Main Menu > My Patterns
If you have automatic date/time syncing turned on in the CONTOUR®DIABETES app, the app will automatically update your CONTOUR®NEXT connected meter with the date and time. If you didn't switch on this feature in the initial app setup, go to:
Main Menu > Settings > App Preferences
Tap Meter 'Time and Date Sync' toggle to turn it on.
You need to turn on automatic date and time syncing.
If you do not have automatic date/time syncing turned on in the CONTOUR®DIABETES App Preferences section, the meter is not updated with the mobile device time and date unless you do a manual sync. To set automatic time/date syncing between your meter and mobile device:
Yes. The My Profile feature in the app lets you store any appointments you have booked and contact information for your healthcare team. Go to:
Main Menu > My Care > Appointments to add an appointment, or go to: Main Menu > My Care > Healthcare Team
You can send a summary report of your blood glucose readings from the app, but you must have added either an appointment or a healthcare professional first.
To send a formatted PDF summary report from the app, go to:
Main Menu > My Care > Appointments or Healthcare Team
From Appointments
From Healthcare Team
Yes, you can export your blood glucose data as a CSV file. This file is unformatted and just contains raw data. To do this, go to:
Main Menu > My Care > Reports
Yes. Although target ranges may have been confirmed on the CONTOUR®NEXT connected meter, you can change them from the CONTOUR®DIABETES app**. You can do this at any time by going to:
Main Menu >My Care > under My Therapy click on Target Ranges
Each time you connect your meter to the app the meter is updated with the current app target ranges if they have changed.
Always consult your doctor before setting or changing your target ranges.
Can I change my target ranges after I have set up the CONTOUR®NEXT connected meter and CONTOUR®DIABETES app**?
Yes. You can change target ranges from the app at any time by going to: Main Menu > My Care > under My Therapy click on Target Ranges
You can change the high and low limits of your Before Meal (same as Fasting) and After Meal (same as Overall) target ranges when you slide the handles up or down. You can also use '+' or '–' to move a value up or down.
Always consult your doctor before setting or changing your target ranges.
In the app, go to:
Main Menu > My Care > under My Therapy click on Target Ranges
The Critical High handle has a yellow outline. This is the highest blood glucose value you can set. The Critical Low handle has a red outline. This is the lowest value you can set. Slide the handles up or down to change the Critical Values. You can also use '+' or '–'to move a value up or down. Always consult your doctor or nurse before setting or changing your critical high/low settings.
You may have not synced (connected) your meter with the app since you last changed the targets in the app. To sync your meter with the app:
It is not recommended to have different target ranges on multiple meters and it should stay in sync with the app target ranges. Paired CONTOUR®NEXT connected meters are updated with the most recent app targets whenever they connect to the app.
As soon as you pair your CONTOUR®NEXT connected meter to the CONTOUR®DIABETES app, you are able to add a Meal Marker to a blood glucose reading. Every Meal Marker is evaluated against a related target range and the new ranges associated with each Meal Marker can be viewed in the app.
The Fasting Target range is always preset to be the same as your Before Meal Target Range, and this range can be changed in the app.** The meter displays a separate Fasting Target because it has a Fasting Meal Marker attached to it.
To create an account from the initial app set-up, just follow the instructions on screen.
No. It is best to stay signed in to your app account even when you close the app. When you stay signed in to the app on one or more mobile devices, your information is backed up regularly and all the app features are available to you.
Creating a CONTOUR®CLOUD account will help you to get the most out of your CONTOUR®NEXT connected meter by unlocking all the features that the app has to offer. Creating an account will also allow the app to store your blood glucose readings in the CONTOUR®CLOUD so that you can view your data from up to four different meters on multiple mobile devices. Follow the instructions on screen when you open the app to set up an account. Your mobile device will need to be connected to the internet for this to work.
If you’ve set up a CONTOUR®CLOUD account, your app data is automatically backed up to the CONTOUR®CLOUD regularly when your device is connected to the internet.
No, data that can be identified as yours is only shared with any person or business when you choose to share it with someone, for example your doctor, nurse or caregiver. You can view our privacy policy here.
Your CONTOUR®NEXT connected meter and app must be in close range of each other to stay connected. Try moving your meter and mobile device closer together.
If your CONTOUR®NEXT Connected meter is not connecting to the CONTOUR®DIABETES app, check that:
There are at least two possible reasons for this error message:
- Talk to your network administrator about allowing connection to CONTOUR®ONE servers from your mobile device
- Consider trying an alternative Internet connection such as switching to mobile data or connecting from your home. Note: Internet/Data usage fees may apply.
Yes, there is a Help section in the menu of the app. To access it, go to: Main Menu > Help
From the Help screen you can search topics using key words, or browse the help categories displayed.
If you still need help, contact Customer Service by calling the number on the back of your meter or contact us.
*For a list of compatible Android or iOS devices, please visit compatibility.contourone.com
**Always consult your healthcare professional prior to making changes to your target ranges
1. Fisher W et al. User Experience With the Information–Motivation–Behavioral Skills (IMB)–Based CONTOUR®NEXT ONE Smart Meter and App System. Poster presented at the 78th Scientific Session of the American Diabetes Association (ADA); June 22-26, 2018; Orlando, Florida.
Always read instructions for use. Consult your healthcare professional if this product is right for you.
©2020 Ascensia Diabetes Care Holdings AG. All rights reserved.
Ascensia, the Ascensia Diabetes Care logo, Contour, Microlet, Glucofacts, the No Coding logo, smartLIGHT and Second-Chance are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ascensia Diabetes Care is under license. All other trademarks are the property of their respective owners.
Always read instructions for use. Consult your healthcare professional if this product is right for you.
©2020 Ascensia Diabetes Care Holdings AG. All rights reserved.
Ascensia, the Ascensia Diabetes Care logo, Contour, Microlet, Glucofacts, the No Coding logo, smartLIGHT and Second-Chance are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ascensia Diabetes Care is under license. All other trademarks are the property of their respective owners.
