How can we help?

We are available to help you. Ascensia Diabetes Care Australia offers comprehensive Customer Support for both Consumers and Health Care Professionals.

Frequently asked questions

Do you have a question about using your meter, test strips or coverage options? Check out our frequently asked questions here.

Instructional videos

Would you like to learn more about your new blood glucose meter? Get complete video instructions for various products.

Contact us

Ascensia Diabetes Care Australia Pty Ltd
Customer Service: 1800 289 312 (Mon-Fri 9am-5pm AEST)
Email: customerenquiries@ascensia.com

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Asensia Diabetes Care Australia takes your privacy seriously. We will never sell your personal information to any third party without your express permission. We protect your personal information, and insist that those who work with us do the same.

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Customer Service: 1800 289 312 (Mon-Fri 9am-5pm AEST)
Email: customerenquiries@ascensia.com

Request FREE^{^} Meter

Always read instructions for use. Consult your healthcare professional if this product is right for you.

^{^}Free CONTOUR^®NEXT blood glucose meters are limited to one (1) per NDSS registrant in an 18 month period.

Ascensia, the Ascensia Diabetes Care logo, Contour, Microlet, Glucofacts, the No Coding logo, smartLIGHT and Second-Chance are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth^® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ascensia Diabetes Care is under license. All other trademarks are the property of their respective owners.